Privacy Policy


This Privacy Policy describes the customer’s privacy rights regarding our collection, use, storage, sharing and protection of our customer’s personal information. It applies to the website and all related sites, applications, services and tools regardless of how our customers access or use them.

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Family Nutrition Coach Ltd Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the “Policy Updates” page of our website.

Your privacy is important to us and to better protect your privacy we provide this notice explaining our online information practices and the way your information is collected and used. To make this notice easy to find, we make it available from most pages of our site and on our registration page.

The Information We Collect

When you visit the website or use Family Nutrition Coach Ltd services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, and the type of operating system you are using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you are using and traffic to and from our site. When you visit the website or use Family Nutrition Coach Ltd Services, we also collect information about your transactions and your activities.

This notice applies to all personal information collected or submitted on the website and Family Nutrition Coach Ltd. In order to use some of the features on the site you are asked to register as a member. The personal information collected at registration is:

• Name

• Postcode

• Email address

• Where you heard about

Use and Storage of Your Personal Information

When you supply any personal information to (e.g. for registrations, comments, community services or etc.) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any personal information you provide to will only be used within Family Nutrition Coach Ltd. It will never be supplied to anyone outside Family Nutrition Coach without first obtaining your consent, unless we are obliged or permitted by law to disclose it, or to for example to safeguard the welfare of our members and their families.

If you use our service we may use the information you post and the responses to compile aggregate statistics (eg; the number of registered members, number of individuals addressing specific issues, etc.), to assist us in research and development to supply to our partners. In these cases, all information will be completely anonymous.

We publish a newsletter and occasionally operate online surveys. We will never sell our members e-mail addresses.

Use of Your Financial Information

Family Nutrition Coach Ltd will not store credit/debit card details or share any financial information 3rd parties

About Cookies and The Way We Use Them

Like most other websites, we use “cookies” on Family Nutrition Coach. Use this short guide to help you understand more about cookies, the ways we use them on website and how you can control their use on your computer.

When you access our website or use Family Nutrition Coach Ltd services, we (including companies we work with) may place small data files on your computer or other devices. A cookie is a small file that a website puts on your hard drive so that it can remember something about you later.

These data files may be cookies, pixel tags, “Flash cookies” or other local storage provided by your browser or associated applications (“Cookies”). We use these technologies to: recognise you as a customer; customise Family Nutrition Coach Ltd services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and Family Nutrition Coach Ltd services.

We use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your device until you erase them or they expire.

We encode our cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and Family Nutrition Coach Ltd services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling cookies.

You may encounter Family Nutrition Coach Ltd cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own cookies that are not subject to our control and the Family Nutrition Coach Ltd Privacy Policy does not cover their use.

Cookies We Use on Family Nutrition Coach

As with almost all websites, we use many different types of cookies on Family Nutrition Coach.

There are three different types of cookies:-

The first, are cookies that improve your visit on We use several cookies that are important in making the site function, as it should. For example, our system uses a cookie to record a unique reference on your computer so that we can keep track of the local sites you visit. When you browse around the site or return to Family Nutrition Coach on another visit, you will be shown your local site because the cookie exists. If you click ‘Remember me’ when registering or logging on a cookie will be stored on your computer so next time you visit you will not need to re-enter your login details. We also use cookies to detect if you are viewing from a mobile device so that we can show the best version of the site.

The second are site usage tracking cookies. We also track site usage, for example, the number of people visiting and the different sections of, using special cookies. This data is anonymous and we cannot use this to identify individuals and their usage of the site.

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, and browser version.

The third are third party advertising cookies. Some adverts on our pages come from third party sources such as advertisers; some of these third parties use their own cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own, very strict, privacy policies, and we have no access to read or write these cookies.

Family Nutrition Coach Ltd is complying with the Online Behavioural Advertising Framework and the European Advertising Standards Alliance’s (EDAA) Best Practice Recommendations for online publishers.

Please note that we do not use cookies to store any of your personal information held on your computer.

How Can You Turn Off Cookies on Your Computer?

You can control the use of cookies on your computer and can turn them on or off at any time. How you do this will depend on your internet browser (e.g. Internet Explorer, Firefox, Safari etc.) but normally you can go to your settings or preferences within your internet browser and look for ‘cookies’. For more information on opting out of advertising cookies, you can visit the ‘Your Online Choices’ website.

However, if you do turn, cookies off you may be unable to access certain parts of our site. You can get more information about cookies at or let us know if you would like to see a full list of the cookies we use on Family Nutrition Coach by emailing us at

Our Commitment to Data Security

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on secure servers. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. We may use your personal information to:

  • provide Family Nutrition Coach Ltd Services and customer support;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customise, measure, and improve Family Nutrition Coach Ltd Services and the content, layout, and operation of our websites and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorised by our User Agreement.
  • compare information for accuracy and verify it with third parties

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise Family Nutrition Coach Ltd Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Notification section under the Settings tab and updating your preferences, or by following the directions that may be provided within the communication or advertisement.

We respect your communication preferences; if you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.

We may call or text message (SMS) you at a mobile phone number that you have provided to us. You can indicate your contact preferences by logging into your account and adjusting your preferences in your Account Information Settings or by following the directions provided within the communication.

To process your payments, we may share some of your personal information with the person or company that you are paying or that is paying you. Your contact information, date of sign-up, the number of payments you have received from verified Family Nutrition Coach Ltd users, and whether you have verified control of a bank account are provided to other Family Nutrition Coach Ltd users with whom who you transact through Family Nutrition Coach Ltd. In addition, this and other information may also be shared with third parties when you use these third parties to access Family Nutrition Coach Ltd services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable Family Nutrition Coach Ltd services.


When you register with us, you are stating that you are over 18 years of age. You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete.

You must keep the password that you use to access confidential and must not disclose it to or share it with anyone. You will be responsible for all activities that occur under your password.